Business process optimisation for the modern business. The partnership between Integrity Vision and Camunda

The role of automation in modern business

The automation of business processes has become not just an advantage, but a necessity for companies seeking to compete in the marketplace. In a world where every second counts, the speed of decision-making and the accuracy of task execution are becoming critical success factors. Outdated manual processes no longer meet the demands of modern market conditions, and their slowness and error-prone nature create significant business risks.

Automation enables companies to:

• Optimise resources. Distributing tasks across systems ensures more efficient use of human and financial resources.
• Accelerate workflows. Automation makes it possible to complete tasks faster without compromising quality, which is particularly important in finance, production and logistics.
• Minimise errors. The human factor, which is often associated with errors, is significantly reduced through automation.
• Improve customer experience. Fast and error-free processes provide a higher level of customer service.
• Facilitate business scaling. Automated processes are easier to adapt as the business grows or the volume of work increases.

The development of digital technologies has led companies to look for innovative solutions that automate both simple operations and complex multi-component processes. Digital transformation provides access to new tools that change the way companies operate: from automating repetitive tasks to implementing integrated business management systems.

Camunda: a tool for successful automation

One of the most effective solutions in this area is Camunda, a modern platform for modelling, managing and automating business processes. Its capabilities allow companies not only to adapt to changes but also to proactively change their processes to meet market challenges. With Camunda, you can visualise, analyse and automate processes of any complexity, making them transparent and efficient.

Automation based on tools like Camunda is the key to increasing productivity, reducing costs and creating a flexible, adaptive business model. Successful business automation allows companies to stay ahead of the competition by responding to market needs faster and more efficiently.

Integrity Vision and Camunda in Ukraine: a ground-breaking partnership

Integrity Vision is a leading IT solutions integrator in Ukraine, working with global technology leaders. Its strategic partnership with Camunda opens up new opportunities for Ukrainian businesses. Through this alliance, companies will access modern tools that meet the highest standards in BPM (Business Process Management).

What is Camunda?

Camunda is a powerful and innovative workflow management platform that combines modelling, automation, and spatial process monitoring. This platform enables companies from various industries to optimise their processes, reduce costs and increase productivity with modern BPM tools.

Camunda platform overview

Camunda is characterised by its flexibility, scalability and focus on the international standards BPMN (Business Process Model and Notation) and DMN (Decision Model and Notation). It is designed to support complex workflows, integrate with other systems and ensure efficiency at every stage of business processes.

Key capabilities of Camunda:

1. Business Process Modelling (BPMN). The intuitive interface allows users to create clear, structured and efficient process models that can be easily adapted to changes.
2. Decision Management (DMN). Camunda allows you to define decision rules, ensuring speed and accuracy in the execution of tasks, especially in complex operational scenarios.
3. Process automation. Routine tasks are automated, allowing you to focus on more strategic aspects of your work. This significantly reduces staff workload and minimises the risk of human error.
4. Monitoring and analysis. Analytics tools allow you to track process performance in real time, quickly identifying and optimising bottlenecks.

Applications

Camunda is used in a wide range of industries due to its versatility:

Financial sector:

• Automation of loan application processing.
• Risk management and compliance.
• Streamlining account management processes.

Manufacturing:

• Coordination of production steps.
• Supply chain management to reduce costs.

Logistics:

• Optimise delivery routes.
• Vehicle and freight management.

E-commerce:

• Order fulfilment, and integration with CRM systems.
• Inventory management and personalisation of the customer experience.

Public sector:

• Simplify bureaucratic procedures.
• Optimise document and licensing processes.

BPMN, DMN and Automation

Camunda is based on the open standards BPMN and DMN, making it a versatile tool for business process automation:

• BPMN:

Enables the creation of visually understandable process models that are easily integrated into work environments and scale with business needs.

• DMN:

This standard allows you to effectively manage decision-making based on pre-defined logic and rules, which is particularly important in complex automated environments.

Business benefits

Camunda is a tool that combines all key aspects of business process management, including modelling, automation and analysis, in a single platform. This enables organisations to create efficient workflows that meet their needs and the challenges of the modern world.

Key benefits of using Camunda:

• Cost reduction through process optimisation

Camunda eliminates inefficiencies in workflows by automating routine and repetitive tasks. This significantly reduces the need for manual work, lowers operational costs and minimises the number of errors that can cause financial loss.

• Increase team productivity

By automating standard tasks, employees can focus on solving strategic issues that require creativity and analysis. This not only increases efficiency but also contributes to employee satisfaction, as routine tasks are no longer a distraction.

• Process Transparency

Using the Camunda platform, companies can better understand how their business processes work. The visualisation of workflows and the use of BPMN and DMN standards ensure that information is clear and accessible to all stakeholders. Transparency also makes it easier to identify bottlenecks and areas for improvement.

• Scalability and flexibility

Camunda integrates seamlessly with existing enterprise systems and adapts to changes in the business environment. Organisations can scale up or down depending on business growth or changes in strategy.

• Rapid response to change

In a world where adaptability is a key competitive advantage, Camunda helps you quickly modify existing processes or create new ones. This is especially important in the face of rapid market changes or new regulatory requirements.

• Support for complex processes

Camunda provides the ability to manage multi-step processes with multiple integrations. It supports scenarios that require processing large amounts of data and interacting with different systems.

• Real-time analysis and monitoring

Monitoring tools enable organisations to track process performance in real-time, gain valuable insights and take timely action to improve processes.

Camunda is changing the way businesses are run by providing innovative solutions to achieve operational excellence. It is the ideal choice for companies that want to:

• reduce costs
• increase productivity
• improve the quality of customer service
• remain competitive in a changing market.

Camunda is not just a platform - it's a tool that enables companies to stay ahead of the competition by making their business processes more efficient, transparent and adaptable.

The partnership between Integrity Vision and Camunda is an example of successful cooperation aimed at implementing innovative solutions for automating business processes of Ukrainian companies.

How Integrity Vision became a Camunda partner

Integrity Vision's path to partnership with Camunda began in 2018 when the company recognised the potential of this platform to optimise business processes. In 2019, the first contract was signed and in 2020, Integrity Vision was awarded Gold Certified Partner status, confirming the high level of expertise in working with Camunda.

Today, Integrity Vision has completed Camunda implementation projects and is working on a large-scale project for Ukrsibbank BNP Paribas Group. 

This partnership was made possible by Integrity Vision's extensive experience in implementing innovative solutions and many years of expertise in business automation.

Thanks to its certification and official partner status, the company is one of the leading integrators of Camunda solutions in Ukraine.

Integrity Vision's role in the implementation of Camunda solutions

Integrity Vision plays a key role in providing a comprehensive approach to Camunda implementation, offering a full range of services to clients:

1. Process analysis

• In-depth assessment of the current state of the client's business processes.
• Identification of weaknesses that hinder efficiency.

2. Process Modelling

• Development of optimal process models according to BPMN standards.
• Visualisation of workflows for clear presentation to all stakeholders.

3. Integration of Camunda solutions

• Implementation of processes in a real business environment.
• Integration of Camunda with other business systems such as CRM, ERP, etc.

4. Support and Monitoring

• Ensuring the stable operation of the platform.
• Ongoing monitoring of process efficiency.
• Recommendations for further improvements.

Stages in the implementation of Camunda solutions:

1. Analysis. The company's specialists start with a detailed study of the client's business. This stage includes analysis of existing processes, identification of key issues and potential for improvement.
2. Modelling. Based on the results of the analysis, we create business process models that meet the client's real needs. These models allow you to see what the processes will look like after the implementation of Camunda.
3. Automation. Camunda solutions are integrated into the customer's business environment. Thanks to BPMN and DMN standards, routine tasks are automated, which speeds up processes and reduces the likelihood of errors.
4. Testing. The final stage is to test the performance of the new processes. Integrity Vision provides thorough testing to ensure that the system works reliably from day one.

Advantages of working with Integrity Vision

• Expertise in multiple industries

Integrity Vision has extensive experience in implementing business solutions for financial institutions, retail, manufacturing, telecommunications, public sector and other industries.

• Innovative approach

The company focuses on the use of advanced technologies and standards to ensure maximum efficiency for clients.

• Support at every stage

From initial analysis to ongoing technical support, Integrity Vision is with its customers every step of the way.

Camunda, combined with Integrity Vision's expertise, opens up new horizons for business automation and development, ensuring efficiency, transparency and competitiveness.

Successful projects

Integrity Vision has a strong track record of successfully implementing Camunda solutions that have helped customers reduce costs and increase efficiency.

Case Study: UKRSIBBANK and Camunda. Transforming lending processes

In 2021, UKRSIBBANK BNP Paribas Group launched a major transformation to optimise its lending process. By implementing Camunda's solutions, the bank addresses the key issues of legacy systems, non-standard procedures and manual processes.

Challenges

UKRSIBBANK's lending system had significant drawbacks:

• Credit analysts had to work in several different systems.
• Data was entered manually and calculated on different platforms.
• The email was used to check data in the core banking system and to exchange information between departments.

All this led to errors and delays. The lack of standardisation was reflected in the credit approval process, which harmed customer service.

Solution: Camunda-based lending process automation

In collaboration with Integrity Vision, the bank implemented Camunda for process orchestration, enabling it to radically change its approach to lending:

Process Optimisation

• Unified workspace: Thanks to Camunda, all lending operations are conducted through a single window, which significantly reduces the number of manual actions and minimises the possibility of errors.
• Orchestration: Automated processes ensure fast and accurate execution of tasks, improving reliability.

Standardisation

• Consistent approaches: the bank has developed consistent and transparent lending procedures that involve all parties in the process.
• Clear workflows: Standardised processes reduce the risk of errors and ensure a high quality of service.

Use of data

• Dashboards: real-time analytics enable the tracking of key performance indicators (KPIs) and service level agreements (SLAs).
• Transparency: bank management has complete visibility of the process, facilitating timely decision-making and process improvement.

Results

1. Increased efficiency. Loan processing time for small and medium enterprises has been reduced from 28 days to 12 days, with a target of 5 days, in line with market best practice.
2. Customer satisfaction. Customers can apply online and sign documents without visiting a branch, making the process much simpler and more transparent.
3. Employee motivation. Automating routine tasks frees up time for more valuable activities, increasing job satisfaction.
4. Strategic decisions. Dashboards enable management to analyse processes, identify trends and implement improvements.

Looking to the future

UKRSIBBANK plans to further integrate its CRM, ERP and core banking systems and increase e-sales to 20% of its corporate lending. By 2025, the bank aims to increase its SME portfolio by a factor of 11 and will continue to migrate to Camunda 8 to ensure flexibility and innovation.

“Our customers want to get their money now, and we need to make the process as fast and convenient as possible.”

- Anna Ivanova, Head of Corporate Lending, UKRSIBBANK

Benefits for customers

• Reduced time to complete processes.
• Reduced operational costs.
• Reduced human factors and errors.

Why choose Integrity Vision for your Camunda implementation?

Integrity Vision has proven its ability to solve complex business problems with Camunda by creating efficient, standardised and automated processes through its successful collaboration with UKRSIBBANK. This makes our team the best choice for implementing Camunda in your organisation:

1. Experience and expertise

Integrity Vision has many years of experience working with Camunda, as evidenced by our Gold Certified Partner status. Our experts have helped organisations such as UKRSIBBANK overcome the challenges of legacy systems and non-standardised processes. We have delivered projects that demonstrate our ability to deliver results in large and complex integrations.

2. A holistic approach to automation

We provide a full range of services:

• Business process analysis to identify weaknesses.
• Modelling of optimal processes based on BPMN (Business Process Model and Notation).
• Integration of Camunda into your infrastructure, including CRM, ERP and core systems.
• Supporting and developing the platform for continuous improvement.

This approach allows you to get a turnkey solution that exactly meets your needs.

3. Proven results for clients

We have proven the effectiveness of our approach at UKRIBBANK:

• Reduced loan processing time from 28 to 12 days, with a further target of 5 days.
• Increased staff productivity by automating routine tasks.
• Improving the quality of customer service through transparent and convenient processes.

We focus on results that give your business a competitive edge.

4. Focus on customer needs

Integrity Vision understands the unique nature of each business. We create solutions that help you

• Streamline processes and reduce costs.
• Increase customer satisfaction through convenience and speed of service.
• Increase team efficiency, freeing up resources for strategic tasks.

5. Flexibility and innovation

With tools such as Camunda 8, we offer flexible business solutions that allow you to adapt quickly to market changes. We also help you integrate new features that open up new opportunities for your business.

The future of business automation

Automation of business processes has become a key factor for competitiveness in the modern world, and Camunda plays an important role in this process. Solutions based on Camunda help companies to achieve the following results:

• Flexibility in changing market conditions. Thanks to its open architecture and support for standards, Camunda enables you to quickly adapt your business processes to new challenges.
• Efficient use of resources. By automating routine tasks, organisations reduce costs, minimise errors and increase employee productivity.
• Transparency and control. Camunda's built-in monitoring and analysis tools provide managers with a complete picture of process execution, allowing them to identify bottlenecks and respond quickly.

Camunda is not just a technology, but a strategic tool that ensures stable business development even in an unstable environment and helps companies to adapt quickly to new conditions.

Trends in BPM

Business Process Management is changing rapidly under the influence of technology. The following key trends are shaping the future of BPM:

1. Integration of business processes with Artificial Intelligence (AI).

The use of AI in BPM makes it possible to automate complex processes, anticipate possible problems and suggest the best way to solve them. For example, machine learning algorithms can analyse data about business processes and suggest ways to optimise them.

2. Leverage cloud technologies.

Migrating BPM solutions to the cloud ensures the availability, scalability and security of processes. Cloud solutions allow organisations to reduce infrastructure costs while providing fast access to process management tools from anywhere in the world.

3. Hyper-Automation.

This is an approach that involves the use of a range of technologies, from AI and RPA (robotic process automation) to IoT (Internet of Things) and low-code platforms. Hyper-automation makes it possible to automate processes that were previously considered exclusively human.

4. Focus on customer experience (CX).

Business process management is increasingly focused on the needs of the end user. Camunda helps companies optimise the customer journey by creating faster, more transparent and intuitive processes.

5. Real-time analytics.

Camunda's modern BPM solution provides integrated tools for real-time data analysis. This enables organisations to make informed decisions and respond quickly to market changes.

Conclusion

The partnership between Integrity Vision and Camunda opens up new horizons in business process optimisation and automation for Ukrainian companies, enabling them to significantly increase their efficiency, flexibility and competitiveness in a rapidly changing market environment. In the face of global challenges and economic instability, businesses must be prepared for operational change, and technologies such as Camunda enable these changes to be made quickly, painlessly and with minimal risk.

By integrating Camunda into business processes, companies can not only automate routine tasks but also create more transparent, controlled and standardised processes, reducing the likelihood of errors and improving collaboration between different departments within the company. These innovative business solutions help to reduce operating costs, speed up task completion and increase customer satisfaction through faster and more accurate processes.

With Camunda, Ukrainian companies can not only achieve internal efficiency but also actively influence the external customer experience. With integrated analytics and monitoring tools, businesses gain flexibility in decision-making and the ability to respond quickly to any changes or challenges in the market.

Given these benefits, the partnership between Integrity Vision and Camunda is not just a technological step forward, but a strategic solution that will help Ukrainian businesses become more adaptable, productive and competitive. Business Optimisation opens up new opportunities for companies of all sizes, enabling them to compete effectively on an international level and increase their resilience and ability to adapt quickly in a rapidly changing economic environment.

Want to improve your business? Contact Integrity Vision - your trusted partner in Camunda implementation.