UKRSIBBANK — migration from Camunda 7 to Camunda 8 together with Integrity Vision
Background
Small and medium-sized businesses often face lengthy approval processes for loan applications at banks. Weeks pass between the submission of documents and the final decision, which means lost time and opportunities for entrepreneurs.
UKRSIBBANK BNP Paribas Group faced this problem: fragmented platforms, partially manual processes, and a lack of data for analysis. Manual transfer of financial data slowed down work, and customers were unable to view the status of their applications. We saw an opportunity to make the process transparent and efficient.
UKRSIBBANK chose Camunda for process automation and orchestration, and Integrity Vision became its implementation partner. We created a single window for analysts, orchestrated processes with fewer errors and unified application processing, and ensured transparency through dashboards. This reduced the time-to-yes for SME applications from 28 to 2 days, improved the customer experience through online submission and electronic document signing, and gave employees less routine work and strategic insights for process management.
Challenges and reasons for migrating to Camunda 8
The Camunda 7 lifecycle was nearing its end, and no further features or updates were planned. For Ukrsibbank, as part of the BNP Paribas Group, security, stability, reliability and innovative development of banking services have always been a priority.
It was necessary to ensure the smooth operation of credit processes for its customers while maintaining high service quality and employee efficiency. At the same time, the bank sought to take advantage of the new automation, analytics, and flexible process orchestration capabilities offered by Camunda 8.
Therefore, a strategic decision was made to migrate now to prepare in advance for the transition to a modern platform with a long life cycle, improve process transparency, reduce the risk of human error, and ensure fast and efficient service for small and medium-sized businesses.
Solution from Integrity Vision
In 2025, Integrity Vision received Camunda Recognised Migration Partner status, becoming one of the world's top five companies with expertise in migrations. The partnership with UKRSIBBANK in the Camunda 8 migration project was the first major case that confirmed our ability to implement complex migration projects successfully and cemented the company's status as a reliable partner for banks in the digital transformation of processes.
Integrity Vision implemented a comprehensive approach, including:
- Architecture and process audit — assessment of the current state, identification of bottlenecks.
- Migration roadmap — a phased plan with risk management and clear control points.
- Designing a new architecture — a cloud platform on Kubernetes or VM.
- Process and logic migration — transfer of BPMN models, API, UI, and historical data.
- Integration with BI and DevOps — deployment automation, CI/CD for BPM.
Implementation and migration challenges
The migration to Camunda 8 was carried out in structured stages to reduce risks and ensure business continuity. Integrity Vision trained bank employees, provided consulting services, and remained in contact even after the project was completed.
The migration was challenging due to:
- the large volume of work;
- complex relationships between entities;
- the need for a seamless migration for the customer;
- a transformation in the approach to working with data: in Camunda 7, data was stored in processes, while in Camunda 8, we switched to external storage, which required revising models, designing new schemas, and creating our own API;
- migrating historical data from processes to new structures while maintaining integrity and consistency;
- parallel operation of two systems: during the transition period, Camunda 7 and Camunda 8 functioned simultaneously so that long-running processes were completed in the old system and new ones were launched in the new one;
- parallel development of new functionality so that the migration did not interfere with the team working on new tasks and did not create risks for their development and testing.
But despite all the difficulties, the project was implemented successfully and on time — it took 13 months from start to go-live.
Migration results
- seamless migration for the end user from Camunda 7 to Camunda 8, with the ability to decommission the old version after all active processes were completed;
- a modern platform for business process automation with stable functionality and prospects for AI use;
- Camunda 8 as a solution with a long life cycle and the possibility of further development;
- all this in addition to all the previous results achieved during the implementation of Camunda 7: reduction of time-to-yes for SME applications, improvement of customer experience and increased employee motivation.
The UKRSIBBANK case study demonstrates how the strategic use of automation and process orchestration technologies can transform banking operations and significantly improve customer service efficiency. The collaboration with Integrity Vision has enabled the bank not only to reduce the time-to-yes for SME applications from 28 to 2 days but also to ensure process transparency, reduce routine tasks for employees, and gain strategic analytical insights.
Migrating to Camunda 8 was a logical step to support the bank's security, stability, and innovative development, while opening up new opportunities for automation and AI usage. A structured approach, phased implementation, and flexible format of cooperation with Integrity Vision made it possible to successfully overcome all migration challenges and ensure a seamless transition for end users.
Today, UKRSIBBANK has a modern platform with a long life cycle and development prospects, complementing all previous achievements from the implementation of Camunda 7. This case study confirms that the right technology strategy, combined with a reliable partner, allows the bank to effectively support SMEs, improve service quality and prepare for the future challenges of digital transformation.
